I ordered from jewel two times. Both times they charged me for items I did not receive. The second time is the reason I will never use this service again!! I don’t even know where to start. First, when the delivery man dropped off my items yesterday, August 6th, I noticed the bill was $30 higher than what I paid for the night before. Then they forgot the 2 packages of boneless chicken breast along with 1 carton of milk, but they still charged me for those items! So then I called costumer service.....I waited 35 mins before I had to hang up to get my daughter from school. Then I had to call back, I waited another 40 mins to speak to someone!!!!!! Come to find out the reason my bill was $30 higher is because they over charged me on the meats I purchased. Then the lady proceeds to fix the rest of the bill and sets up for my chicken and milk to be delivered the very next morning (Aug. 7th) between 8am and 9am. Guess what!?!? It is 9:45am no groceries and I have been waiting to speak to their costumer service for 35 mins already!!!!!! Mad and frustrated is an understatement at this point! I did screen shot all three phone calls to show their costumer service number and how long I was on the phone waiting to speak to someone. I wish I could post it!

I thought the idea behind an app to store your coupons was to actually be able to freely use them . I feel like you want to go out of business these new changes have made it so i don’t want to shop here anymore .your employees hate the changes you made- what a joke . So now if you shop at different jewels which I do all the time I have to put the coupon in my cart then another step put it on my shopping list then on top of that add to the store if I change my mind at which store I want to go to on my way home I have to open it and change the store to move the coupons or guess what they won’t apply! Well great by now my phone battery will be dead and I have no more patience. Bit maybe that is your hope. No thanks jewel ! Bad enough you went backward on your checkout systems and then you wouldn’t pay to keep the app upgrade , you have to spend money to jump into the running with your competitors .

This app was just about perfect before their latest upgrade. Not only can’t you see the actual brochures on their app (like you used to be able to), but you can’t even pick which one you want to look at. I don’t want to scroll thru lists and lists of products of every single item in the brochure. It was so much easier to see the actual brochure, and tap the picture of what I want to add to my grocery list. And if I didn’t want to do that, each page had a scroll down list of the items only from that page. AND, when I go to their website on my computer, thankfully you can still see the actual sales brochure (like you get in the mail) AND pick which brochure you want to look at. (3 day sale, this week’s sales and next week’s sales the day before it goes into effect) HOWEVER, when the grocery list syncs to my phone, just the name of the item shows up (on my phone). Not the picture or the price!!!! What good is that??? (Yes, I’ve uninstalled and reinstalled numerous times). To recap: If I want to see the pics & prices on my phone grocery list, There is no brochure to look at on my phone, just scroll thru lists and lists of items. If I want to see the actual brochureS and pick from the pics I have to go on my computer; then I get a brief desc, no pic, no prices on my grocery list on my phone. Come on guys, get your act together. Go back to the 5 Star way it was.

I have had two successful services prior. It was convenient, cost effective, and easy. However, this 3rd attempt was a disappointment. After g in I reserved my delivery time. I then went through my list and carefully selected my items. I stepped away from my phone for no more than 10 minutes to help my daughter with something. Though my cart was still full, at the top of the screen I was being prompted to pick a delivery time. I quickly tried to re-select the time I had chosen. Of course every option for the entire day was taken. I was very frustrated, as my daughter has the flu and I did not want to leave my home today. Needless to say, don’t count on the site holding your delivery time for 2 hours. It’s more like 30 minutes.